1. Introduction
1.1 Playsqr Casino reserves the right to modify the terms and conditions at any time without prior notice. These take effect as soon as they are published on this page without retroactive effect regarding bonuses and promotions. It is the responsibility of the user to review these terms and conditions and refer to them regularly. Any deposit or play on Playsqr Casino implies that the user of the platform accepts these terms.
2. Account
2.1 Opening an account is necessary to be able to play for real money on Playsqr Casino.
2.2 The minimum age required to create an account is 18 years.
2.3 Players residing in countries that are not available on the registration form cannot create an account or play on Playsqr Casino.
2.4 The Company only allows one (1) account per player, household, IP address, email address, phone number, payment method (debit or credit cards). If our security system detects identical information across multiple accounts, this is considered "multi-accounting", which is strictly prohibited and, in such cases, all accounts may be immediately closed by the fraud department.
2.5 If multiple players wish to play at our casino from a common computer network (dormitories, shared residences, etc.), or from the same household, we strongly suggest they contact our support team before creating multiple accounts to avoid unnecessary security procedures.
2.6 To open an account, the player will be asked to complete a registration form and provide the following personal information: a "username", a "password", "Last Name", "First Name", "email", "phone number", "residential address", "gender", "date of birth" and the "currency". The name registered on the player's account must match the player's legal name and identity.
2.7 It is the player's responsibility to ensure they are the only person able to access their account by keeping their login details secure. We recommend that users log out of their account at the end of each gaming session.
2.8 Players are advised to create a strong password containing uppercase and lowercase letters, alphabetic characters, special characters and numbers. The minimum suggested length is eight characters including one uppercase letter, one digit and one symbol.
2.9 The Company reserves the right to prohibit the use of usernames and/or avatars it deems inappropriate, including those of a political, racist, pornographic, insulting, violent nature, or promoting terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Inactive Accounts :
2.9.1.1 An account on which no activity has been recorded for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply an account management fee of 5 INR per month on any inactive account with a positive balance. In such a case, the said fees will be deducted from the active cash balance until the account is active again and/or until the active balance is zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be applied by the Company.
2.9.1.4 Players have the possibility to recover remaining funds on their inactive accounts by logging into their personal area and making a withdrawal request.
2.9.1.5 In cases of blocked and/or excluded accounts, players must contact customer support to recover these dormant funds.
3. Verifications
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closures, etc.
3.2 Any withdrawal request requires prior account verification. The required documents are as follows :
- A valid proof of identity (passport, driving licence or national identity card).
- A proof of address dated within the last 3 months in PDF format showing the customer's full name and address. Considered proofs of address are bank statements, payslips, water, gas, electricity bills as well as fixed-line/internet phone bills.
- Any official document issued by the user's bank showing the IBAN and BIC/SWIFT codes.
If the user is unable to provide any of these supporting documents, they must inform customer support.
3.3 All Playsqr Casino accounts may be subject to a general or specific verification concerning the player's age, identity, payment methods as well as compliance with our terms of use. If the player does not meet the required deadlines to verify their account, Playsqr Casino reserves the right to temporarily suspend access to the games.
3.4 If you wish to verify your account before any withdrawal request, you must contact our live support. Documents can be sent by email to [email protected] or via the live chat.
3.5 Once you receive an email from our KYC team (Know Your Customer), ensure you upload all requested documents within the specified timeframe following the instructions. Each link allows the upload of a single document.
3.6 The information on the documents submitted must match the information provided by the player when creating their Playsqr Casino account. The player agrees to inform customer support of any change in circumstances in order to keep their account up to date and verified by providing supporting documents.
3.7 The player should take care to submit a complete file containing authentic, legible and good quality documents so that processing times can be respected.
3.8 The processing time for account verification is 1 (one) working day, once all necessary supporting documents have been received. However, the timeframe may be affected by extraordinary and unusual circumstances.
4. Deposits
4.1 The minimum deposit amount is 10 INR and the maximum amount is 1000 INR.
4.2 When making a deposit, the player authorises Playsqr Casino to use Electronic Service Providers (ESPs) and/or third-party payment providers to process various financial transactions, and therefore agrees to be directly bound by the terms and conditions of those partners.
4.3 By choosing a deposit method, the player accepts the terms and any fees that may be applied by a third party, such as their bank (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must correspond to the first and last name of the Playsqr Casino account holder.
4.5 The list of available payment methods may vary according to the company's decisions and/or the player's geographical area.
4.6 By choosing to play for real money on games of chance, the user accepts the potential risk of losing.
4.7 Bets and deposits made on the site may be refunded under certain conditions. (see 15. Refunds)
4.8 Deposits by cheque, cash or bank transfer are not permitted on the site.
5. Withdrawals
5.1 To make a withdrawal, the user's account must be verified (see 3. Verifications).
5.2 The minimum withdrawal amount is 50 INR, unless explicitly stated otherwise in the specific promotion's terms and conditions.
5.3 A deposit must be wagered at least 1 (one) time before any part or all of the balance can be withdrawn, in compliance with the standards imposed on us in the fight against money laundering.
5.4 Withdrawal methods are linked to the deposit methods used for previous deposits. If a payment method does not allow a payment to be completed, we reserve the right to choose the method of payment for the withdrawal.
5.5 In particular cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a payment method of our choice even if it is not the one originally requested. Withdrawal requests on non-refundable credit cards will be issued to an e-wallet of choice or by bank transfer. In such cases, all processing fees are the responsibility of the player.
5.6 The maximum withdrawal amount for a player is 2500 INR per 7-day period, until full settlement and unless stated otherwise in the Promotional Terms and Conditions, or except at our discretion in the case of players with privileged status, for example.
5.7 Withdrawal requests can be cancelled at any time by the player as long as they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (for example, in the case of winnings from a free sign-up bonus), any balance exceeding the maximum authorised amount will be cancelled and removed from the account.
5.9 Any withdrawal request cancels active bonuses in progress, including unactivated free spins (see Bonus Terms and Conditions).
5.10 If one or more deposits are cancelled or refused by the payment provider, we reserve the right to refuse or withhold any associated bonus amounts or winnings.
5.11 The processing time for withdrawal requests is 2 (two) working days once all account verification documents have been received, analysed and confirmed, and where no further verification is required.
5.12 Any withdrawal request will be subject to verification by our fraud department, which reserves the right to cancel all or part of the funds in case of non-compliance with these Terms and Conditions. The player will be informed by email. (see 14. Account closure and funds retention).
5.13 It is the player's responsibility to enquire about taxes and duties applicable to their winnings in their jurisdiction.
6. Bonuses and Promotions
6.1 To view the terms and conditions for bonuses please go here.
7. Customer Support
7.1 Customer support is available every day via live chat (from 9:00 AM to 10:00 PM) or by email.
7.2 The user agrees to use appropriate and respectful language in interactions with members of the Playsqr Casino team. Any abuse or behaviour considered inappropriate may lead to suspensions or permanent account closure.
8. Anti-Money Laundering and Counter-Terrorism Financing
8.1 We are subject to laws against money laundering and terrorist financing in India and must, in this regard, exercise due diligence on all accounts.
Information provided to us for account verification or other situations set out in our terms and conditions will be processed in accordance with our privacy policy and will not be used for other purposes.
8.2 The player acknowledges and agrees that we will use the information provided to meet our due diligence obligations, to conduct public searches and to carry out checks in order to verify the accuracy of the data submitted.
8.3 While we apply our due diligence measures, the player may be allowed to continue using their account. However, they will not be permitted to make withdrawals from that account until our verification procedures are complete.
8.4 When we are unable to fulfil our due diligence obligations because we have not received the required information from the player or are unable to verify their identity, no activity may be undertaken from the account and the account will be blocked and/or closed. In such a case, we will return all deposited funds present in the account at the time of blocking and/or closure, unless it is necessary to delay or withhold payment of all or part of the player's funds to comply with our legal obligations.
8.5 The user agrees to cooperate and provide additional information and/or supporting documents necessary for the fulfilment of our obligations. Any communication for the provision of information/documentation should not be considered final in this regard.
8.6 If we learn or suspect that the information provided by the player is materially false, we will cancel the registration and take any other measures required by law. We will not pay out any winnings in such circumstances.
9. Responsible Gaming
9.1 The player may, at their discretion, choose a deposit limit by setting the desired amount and period. Once registered and when that limit is reached, the player will not be able to deposit until the limit is reset. Please note that deposits already made during the period will be taken into account in calculating the limit.
9.2 The player may, at their discretion, choose to limit their ability to access their gaming area for a specified period using the "Account Freeze" option from their cashier. Following this restriction, active funds will be frozen and no transactions may be made on their account. The player will be able to access their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of the settings in the Cashier // Player Account Limit section.
9.4 Any request for account freeze and/or exclusion will only be valid for the brand on which the player made the request (www.playsqrwithdrawal.shop) and does not include other sites we operate.
9.5 Our staff has no control over the cashier options, which means they can only be changed or removed by the player. Any increase or removal of a limit will take effect exactly within 24 hours.
10. Data Protection
10.1 We hereby guarantee that we adopt appropriate technical and organizational measures to ensure the security of our systems and the integrity of data transmitted on our website.
10.2 The player hereby acknowledges that their personal data will be processed by the licensee or by any other person, company or business associated in any way or otherwise engaged by the licensee to provide services as stipulated in these terms and conditions. We will process players' personal data in accordance with this website's Privacy Policy.
Registration of personal data
Playsqr Casino guarantees that the personal data of our players is always obtained lawfully and processed fairly, in accordance with the rights of the data subject and our regulatory obligations or recommendations. This allows us to provide our players with a safe and user-friendly browsing experience. Such information may be disclosed to law enforcement authorities or to our data processing service providers for review purposes when they are in line with our legally binding duties or obligations. Playsqr Casino is committed to protecting your privacy and personal information.
Retention of personal data
The personal information we collect is kept securely in accordance with legal requirements for data security and retention. Under applicable Indian laws and regulations, Playsqr Casino is required to maintain a secure online record of all registered players. In addition, Playsqr Casino is required to retain all personal data submitted during registration and all data transmitted during the operation of a player's account for at least five years from the player's last transaction or the account closure. Playsqr Casino will retain this information for the period required by gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The Playsqr Casino website requires the storage of small pieces of data sent by the web server to the browser, commonly called "Cookies". The use of a cookie is in no way linked to the player's personal information, but is intended to provide an increasingly optimized and personalized gaming experience. Please be aware that the website www.playsqrwithdrawal.shop cannot be used properly if cookies are disabled.
Communication
Playsqr Casino may communicate informative and/or promotional content to its registered members via newsletters and/or SMS. The user may at any time unsubscribe from newsletters by clicking the "Unsubscribe" button at the bottom of the email or by replying with the word "STOP" to the SMS received.
11. Complaints
11.1 The player can contact our customer service at [email protected] and according to the instructions on the website to notify us of any complaint and/or malfunction regarding our services (registration form, transactions, bets, winnings…).
11.2 In the event of a bet not recorded in time by the servers, the casino cannot be held responsible or liable for the outcome of the round. Likewise, any amount staked cannot be subject to a refund request.
11.3 Complaints are handled by the support team and forwarded to management if necessary. All complaints deemed reasonable will be dealt with within 24 hours.
11.4 The Company cannot be held responsible for any involuntary interruption of the Site's operation due to unforeseen circumstances or reasons beyond its control, including, but not limited to: natural disasters such as earthquakes, floods, fires, tremors, hurricanes, tropical storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; fiber optic cuts, strikes, or shortages of transport, infrastructure, fuel, energy, labour or materials; failure of the infrastructures providing telecommunications and information services; hacking
(hacking).12. Applicable Law
12.1 These Terms and Conditions are governed by the laws of India.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or invalidity, shall be subject to the exclusive jurisdiction of India.
12.3 The regulation of gaming and the services of the platform are governed by the laws of India.
12.4 You are solely responsible for complying with any applicable law in your country of residence and if you are permitted by the applicable law in your country of residence to gamble, you may open an account with us. We disclaim any liability in case of breach or violation of applicable law. Otherwise, we reserve the right to reject your account application or to disable your account. In addition, players declare that they are not residents of the United States and its territories or of India. Playsqr Casino also prohibits persons located or residing in certain jurisdictions.
13. Account Closure and Retention of Funds.
13.1 The player may request the closure of their account at any time by contacting customer support via chat or by sending an email to [email protected]. Any request will be processed within 24 business hours, as far as possible.
13.2 Playsqr Casino reserves the right, at its sole discretion, to permanently disable your account at any time and for any reason. In such case, the player immediately loses all rights to bonuses and/or any other promotional offers that may have been granted to them.
13.3 Upon account closure, regardless of origin, if we detect cheating, irregular play, collusion, fraud/criminal activity, or a breach of these Terms and Conditions, we reserve the right to retain any funds still in the balance. If it is not possible to pay the entire balance at once due to payment limits or other reasons, the account will remain open until the total amount has been withdrawn by the player.
13.4 Any real active balance of your account at the time of its closure will be credited to a payment method registered on your account and of our choice, unless we withhold these amounts for the reasons previously cited.
13.5 Also, the Casino reserves the right, at its sole discretion, to cancel any winnings and to confiscate any balance in any of the following circumstances:
a. If you have more than one active account with Playsqr Casino;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, money transfers, etc.);
c. If you provide incorrect or misleading registration or player profile information;
d. If you are not of legal age in the province/state/country and/or the jurisdiction where you reside;
e. If you have authorized or permitted (intentionally or not) someone else to access or play on your account;
f. If you have not played individually for your own personal entertainment (i.e., you played professionally, intending to exploit our bonuses or in concert with one or more other players as part of a club, group, etc.);
g. If you have requested a chargeback for any deposits made with your credit card or any other payment method associated with your account or if you have threatened to do so;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering or fraudulent activities;
i. If it is established that you have employed or used a system (including but not limited to machines, computers, software, algorithms or other automated systems “bots”) designed specifically to beat Playsqr Casino, increase your chances of winning or that you have adopted irregular betting or staking patterns/strategies. Thus, any use of programs or automated devices as well as any game manipulation such as the use of the Martingale practice, the Paroli Betting System or Bonus Hunt (non-exhaustive list) are not allowed;
j. If you have used the site, or your account, maliciously.
k. If you exploit an anomaly to your advantage of the elements listed but not limited to the system, balances, bonuses, free spins… Related winnings may also be frozen, and/or confiscated in part or in full.
l. If we learn that you have played at another online casino under any of the aforementioned circumstances.
14. Refunds
14.1 Refunds are in addition to a customer's rights as a consumer under applicable consumer protection laws and regulations.
14.2 All amounts deposited by players are held in the player account. Player funds are held in bank accounts separate from business accounts.
14.3 After filing a dispute regarding a deposit-related issue, the player may request a refund.
14.4 To request a refund, the player must contact customer support, clearly describe the issue and specify the amount of the refund requested.
14.5 This request will be forwarded to the competent department, according to the nature of the request.
14.6 The refund request may be reviewed at any time, depending on the nature of the request.
14.7 The refund request will be the subject of a diligent investigation and, if necessary, information will be obtained from the player's account, game providers, PSPs, etc. until an accurate and satisfactory conclusion can be reached.
14.8 In the event of an agreed refund, the refunded amount will be a true reflection of what is due to the player and proportionate to the player's balance and existing winnings.
14.9 We reserve the right to withhold any refund until the account holder's identity has been established to our satisfaction.
14.10 Where possible, refunds will be made via the same method used for deposits. In the event the payment method used for the deposit does not support withdrawals, the refund will be processed only by bank transfer. In exceptional circumstances, where the payment method used for the deposit supports withdrawals and we cannot send a transfer due to restricted areas, the refund may be made to a crypto wallet.
14.11 The refund will be made in full, where possible, and not staggered over a period of time.
14.12 In the event the request is not approved, the player will be informed of the reasons why their request was refused.
14.13 If the player is still not satisfied, they must send an email to customer support and a manager will contact them directly to resolve the situation.
14.14 If the situation still cannot be resolved, the player should refer to our complaint handling policy. (cf. 11. Complaints)
14.15 Where possible, the time/period between a refund request and the resolution, approving or not the refund, will not exceed 72 hours from receipt of the request.
